Privacy Policy

Last updated: August 2026

Sereni Tea EPZ Limited ("Sereni Tea", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website or does business with us, including buyers, partners, and prospective customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following categories of information:

• Contact details you provide through our forms, such as name, email address, phone number, company name, and message content.
• Business information shared during wholesale, export, or partnership enquiries, including shipment volumes, destination markets, and procurement requirements.
• Technical data such as IP address, browser type, device information, and pages visited, collected automatically when you use our website.

2. How We Use Information

We use the information we collect to:

• Respond to enquiries and provide requested quotations or samples.
• Process and fulfil wholesale and export orders, including customs and shipping documentation.
• Improve our website, products, and services.
• Communicate updates relevant to an existing business relationship.
• Comply with legal, regulatory, and export-licensing obligations, including those tied to our EPZ status.

3. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Logistics, freight, and customs partners necessary to fulfil an export shipment.
• Regulatory and government bodies where required by Kenyan law or export compliance obligations.
• Service providers who support our website and business operations, under confidentiality obligations.

4. International Data Transfers

As an export-oriented business, information related to your order or enquiry may be transferred to and processed in countries outside Kenya, including the destination country of a shipment. We take reasonable steps to ensure such transfers are handled securely and in line with applicable data protection standards.

5. Cookies

Our website may use cookies or similar technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings.

6. Data Security

We implement reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Sereni Tea EPZ Limited
Warehouse 4, Mtwapa, Kilifi County
P.O. Box 85896-80100
Kenya
Tel: 0140 448627 / 0140 448567
info@sereniteaepz.com (General enquiries)
sales@sereniteaepz.com (Sales enquiries)